Frequently Asked Questions
Everything you need to know about shopping with Frequency.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Frequency accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do you offer warranty on your products?
Yes, most of our products come with a one-year limited warranty against manufacturing defects. Please refer to the specific product page for detailed warranty information.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.